Refund Policy

Effective date: August 2, 2026 · Last updated: August 2, 2026

Nomos (operated by Nomos Labs LLC) collects customer payments and disburses funds to Providers after Services are complete. This Refund Policy explains when and how you can request a refund, and what falls outside its scope.

1. When you are eligible for a full refund

• The Provider fails to start the Service within the agreed timeframe, or within 14 days of your payment if no timeframe was set.
• The Provider cancels before delivering the Service.
• The Provider is shown to have materially misrepresented their qualifications or the scope of the Service (evidence required).
• We remove the Service listing for a policy violation before delivery.

2. When you are eligible for a partial refund

If a Service was partially delivered but not completed, we may issue a prorated refund based on the portion delivered. The proration is determined at our reasonable discretion after reviewing evidence from both parties (messages, deliverables, session logs).

3. When refunds are not available

• The Service was delivered as described but you were dissatisfied with the outcome. Nomos does not warrant subjective results (for example, exam scores after tutoring, weight loss after coaching, business outcomes after consulting).
• Change of mind after the Service has begun.
• You did not respond to the Provider's reasonable requests for scheduling, information, or feedback within 14 days.
• The request is filed more than 30 days after the scheduled completion date.
• Fees paid outside the Platform. We cannot recover funds sent directly to a Provider outside our payment channel — please use the Platform payment flow to be protected.

4. How to request a refund

Email yuanhm@gmail.com within 30 days of the scheduled completion date. Include:

• Your order code (for example, 483921) — the fastest way to find your transaction. You can copy it from My orders.
• Your name and account email.
• Date of payment and Zelle confirmation number (if available).
• A brief description of what happened.
• Any supporting evidence (screenshots, messages, receipts).

Without an order code, matching your request to a payment can take significantly longer.

5. Review timeline

• Acknowledgment within 2 business days.
• Decision within 7 business days after we receive all requested information.
• We may need to contact the Provider or ask you for further details before deciding.

6. How refunds are issued

Approved refunds are sent by Zelle to the phone number or email you used to pay. Expect the refund within 5 business days after approval. Nomos does not refund via cash, check, cryptocurrency, or third parties.

7. Provider-initiated refunds

A Provider may offer a refund at any time by notifying Nomos. Once we confirm the offer and any applicable prorations, we process the refund per §6.

8. Disputes and evidence

If you and the Provider disagree on whether a Service was delivered, Nomos will review evidence from both parties and make a good-faith determination. Our decision on refund eligibility is final and does not create any obligation beyond the refund itself. See our Terms of Service for the overall limitation of liability.

9. Chargebacks

Zelle payments are not reversible in the same way as credit-card transactions. Please contact us before initiating a dispute with your bank or financial institution. Filing a chargeback or bank dispute without first attempting resolution through Nomos may result in account suspension and future service refusal.

10. Fraud and abuse

Refund requests found to be fraudulent, coordinated, or made in bad faith will be denied and may result in account termination and reporting to relevant authorities.

11. Contact

Refund inquiries: yuanhm@gmail.com. Include the details listed in §4 for the fastest response.