Refund Policy

Effective date: August 13, 2026 · Last updated: August 13, 2026

Nomos (operated by Nomos Labs LLC) collects customer payments and disburses funds to Providers after Services are complete. This Refund Policy explains when and how you can request a refund, and what falls outside its scope.

When you purchase a Service, your agreement is with Nomos Labs LLC. Nomos delivers Services through independent contractors it engages, and remains responsible to you for delivery. Where we approve a refund, we pay it; we may in turn recover it from the contractor concerned under our agreement with them, but that is between us and them and does not affect your refund. Our overall liability is limited as described in our Terms of Service.

1. When you are eligible for a full refund

• The Provider fails to begin the Service by the start date agreed with you in writing, or — where no start date was agreed in writing — within thirty (30) days of your payment. This does not apply where the delay is caused by your own unresponsiveness or refusal to schedule (see §4).
• The Provider cancels before delivering the Service.
• The Provider is shown to have materially misrepresented their qualifications or the scope of the Service (evidence required).
• We remove the Service listing for a policy violation before delivery.

2. When you are eligible for a partial refund

If a Service was partially delivered but not completed, we may issue a prorated refund based on the portion delivered. For Services sold as a number of sessions, proration is calculated per session. The proration is determined at our reasonable discretion after reviewing evidence from both parties (see §8).

3. Scheduling, attendance, and confirming delivery

A "scheduled session" means a date and time for delivery that you and the Provider have agreed in writing — including a message on the Platform, an email, or an accepted calendar invitation.

• Rescheduling and cancellation. You may reschedule or cancel a scheduled session at no charge by giving the Provider at least twenty-four (24) hours' notice before its start time. Give that notice in writing — a Platform message, an email, or a calendar cancellation — and keep a copy, because §8(c) asks you to evidence it if the Provider disputes that it was given.
• Late cancellation and missed sessions.If you cancel with less than twenty-four (24) hours' notice, or do not attend a scheduled session, that session is treated as delivered and is not refundable. A Provider may offer a makeup session at their discretion but is not required to do so.
• Grace period. A Provider is expected to remain available for fifteen (15) minutes after the scheduled start time before treating a session as missed.
• If the Provider does not attend. A session the Provider misses is not counted as delivered. You may reschedule it, or request a refund for that session under §2.
• Sessions rescheduled by agreement between you and the Provider are not treated as missed by either party.
• Confirming delivery. If you do not tell us or the Provider that something was wrong with a session within seven (7) days of that session, it is treated as delivered as agreed. This does not shorten the overall filing deadline in §4, and it does not apply where you could not reasonably have known of the problem within those seven days.

4. When refunds are not available

• The Service was delivered as described but you were dissatisfied with the outcome. Nomos does not warrant subjective results (for example, exam scores after tutoring, weight loss after coaching, business outcomes after consulting).
• Change of mind after the Service has begun.
• Sessions missed or cancelled late, and sessions treated as delivered because they were not raised within seven days, as described in §3.
• You did not respond to the Provider's reasonable requests for scheduling, information, or feedback within 14 days.
• The request is filed more than 30 days after the scheduled completion date, or — where no completion date was scheduled — more than 90 days after your payment.
• Fees paid outside the Platform. We cannot recover funds sent directly to a Provider outside our payment channel — please use the Platform payment flow to be protected.

5. Who pays a refund

Refunds approved under this Policy are paid by Nomos. You do not need to seek payment from anyone else, and your refund does not depend on us recovering the amount from the contractor who delivered the Service.

Nomos is responsible to you for the Services it sells. Our aggregate liability remains subject to the limitation set out in our Terms of Service.

6. How to request a refund

Email support@nomoslabs.biz within the period described in §4. Include:

• Your order code (for example, 483921) — the fastest way to find your transaction. You can copy it from My orders.
• Your name and account email.
• Date of payment and the wire reference or confirmation number from your bank (if available).
• A brief description of what happened, including the dates and times of any sessions in dispute.
• Any supporting evidence (screenshots, messages, receipts).

Without an order code, matching your request to a payment can take significantly longer.

7. Review timeline

• Acknowledgment within 2 business days.
• Decision within 7 business days after we receive all requested information.
• Where we need to obtain information or evidence from the Provider, the decision period is extended by the time we are waiting for that response, up to the deadline in §8.

8. Evidence and burden of proof

What has to be shown, and by whom, depends on what is disputed. We ask the Provider for evidence and allow five (5) business days for a response.

• (a) You say the Provider did not deliver. The Provider must show that the Service was delivered.
• (b) You did not attend a scheduled session. The Provider does not have to show that a session took place — by definition it did not. The Provider only has to show that the session was scheduled and that they were available at that time. Once shown, §3 applies and the session is treated as delivered and is not refundable.
• (c) You say you cancelled or rescheduled in time. You must show that you gave the Provider notice at least twenty-four (24) hours before the start time. A cancellation you cannot evidence is treated as a missed session under §3.

Evidence may come from outside the Platform. Examples we accept include:

• Attendance or join records from a video-conferencing tool (for example, a Zoom participant report — including one showing that the Provider joined and you did not).
• Calendar invitations and acceptances showing the agreed time.
• Written messages between you and the Provider before or after the session, including a notice of cancellation.
• Materials, recordings, or deliverables produced for you.
• Your own written confirmation that a session took place.

If the Provider does not respond within five business days, or the evidence does not cover part of what you paid for, we will decide that portion in your favour. Where the Provider evidences delivery of some sessions but not others, we refund the sessions that are not evidenced.

9. How refunds are issued

Approved refunds are sent by bank transfer to the account the original payment was sent from. Expect the refund within 5 business days after approval, or within 5 business days of receiving the Provider's response where §7 applies. Third-party bank charges on international transfers may be deducted from the amount remitted. Nomos does not refund via cash, check, cryptocurrency, or third parties.

10. Provider-initiated refunds

A Provider may offer a refund at any time by notifying Nomos. Once we confirm the offer, and that amounts payable to that Provider are sufficient to fund it, we process the refund per §9.

11. Disputes and final decisions

If you and the Provider disagree on whether a Service was delivered, Nomos will review evidence from both parties and make a good-faith determination applying §8. Our decision on refund eligibility is final for the purposes of this Policy and does not create any obligation beyond the refund itself. To the maximum extent permitted by law, a refund under this Policy is your sole and exclusive remedy against Nomos in respect of a Service. Nothing in this section limits any right you have that cannot be waived under applicable law. See our Terms of Service for the overall limitation of liability.

12. Chargebacks and bank disputes

Wire transfers are not reversible in the same way as credit-card transactions. Please contact us before initiating a dispute with your bank or financial institution. Filing a chargeback or bank dispute without first attempting resolution through Nomos may result in account suspension and future service refusal.

13. Fraud, abuse, and repeated requests

Refund requests found to be fraudulent, coordinated, or made in bad faith will be denied and may result in account termination and reporting to relevant authorities. Where an account shows a pattern of refund requests that is inconsistent with ordinary use, we may require additional evidence, decline further requests, or close the account.

14. Contact

Refund inquiries: support@nomoslabs.biz. Include the details listed in §6 for the fastest response.